Return Policy

Last updated: January 2026

We want you to love every purchase from Paper Chase. If something isn't right, we're here to help.

Return Window

Items may be returned within 14 days of delivery for a full refund or store credit. Items must be:

• In original, unused condition
• Accompanied by the original receipt or proof of purchase
• In original packaging where applicable

Personalized & Custom Items

Personalized stationery, custom invitations, monogrammed items, and made-to-order products are final sale and cannot be returned unless there is a manufacturing defect or error on our part.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at info@thepaperchasedecatur.com or (256) 355-8993. Include your order number and a photo of the damage. We'll arrange a replacement or full refund at no cost to you.

How to Initiate a Return

1. Email us at info@thepaperchasedecatur.com with your order number and reason for return
2. We'll respond within 24 hours with return instructions
3. Pack items securely with original packaging and receipt
4. Ship to: Paper Chase, 306 2nd Ave SE, Decatur, AL 35601

Refund Processing

Refunds are processed within 5 business days of receiving your return. The refund will be credited to your original payment method. Shipping charges are non-refundable except in cases of damaged or defective items.

Exchanges

To exchange an item, follow the return process and place a new order for the desired item. This ensures faster processing and availability.

In-Store Returns

Online purchases may also be returned in person at our Decatur boutique during business hours. Bring your receipt and original packaging.